Please do NOT send any damaged products to Volume Bikes without contacting us and receiving a Return Authorization Number (RA#). Any damaged products that are brought in or sent to Volume Bikes without a RA#, will not be processed.
Volume Bikes does not accept walk-ins to our warehouse. If you do live locally, you’re more then welcome to come by but you must call to make an appointment and receive your RA# beforehand.
Volume Bikes reserves the right to refuse replacement or offer a replacement at a reduced cost for products that are believed to be damaged outside the realm of normal riding conditions. Normal riding conditions are defined as “using the bike in a controlled manner that is within your own capabilities”.
Volume Bikes does not guarantee that the damaged products will be replaced with the same exact model and color.
All Volume Bikes warranties are valid only for the original purchaser who must provide a copy of the original sales receipt for any warranty to be processed.